Ordering Process


Pick an item

Select your Tape Transfer, File to File Transfer, DCP service or product solution.

Get a Price Estimate or Request Custom Quote

Visit sanyan97.com pricing and product information, or request a quote to have one of our staff contact you about your order and provide a more specific quote for your requested services.

Place Order

If you are ready to place your order, please click the buttons within our Services pages. For Service we do not charge you until your order is completed. Average turnaround on most jobs is 2 to 3 weeks; while custom projects can take longer.

Box up your order and ship it to sanyan

After purchasing a services' product in our web store, carefully box up your contents, using proper packaging and tape materials, then apply the shipping label, and drop off your box at the nearest customer service center. Save the label number for tracking your package into Sanyan. We'll be tracking it as well.

Insurance for your shipments

Your film, video tapes, camcorders and other video contents that you ship into us are irreplaceable.  We understand this.  We have never lost a customer shipment, inbound or outbound, in the many years that we have used shipping services. As added peace of mind, when you use DHL, TNT you may enter a "declared value" for your inbound shipment, up to a maximum of $50,000. Declaring your package's value does not mean it is automatically insured for the declared value. DHL, TNT will determine final compensation in lost or damaged situations based on whether the package was properly prepared, taped, labeled, etc.

Processing Your Order

Turnaround on most orders is 2 weeks, from physical receipt into our processing office to you receiving a return package from Sanyan. Very similar steps are used in the transfer, media conversion, and video archival jobs. The initial ingestion tools may be different at the transfer stations because of the differing nature of specific media access, but once the digitized content is placed on the network, then the processes involve the same computer tools and data appliances, the same new access media and storage options, and the same business delivery systems.

Terms of Payment

We does not invoice or collect payment until service work is completed, or the project has reached a certain agreed-upon milestone, and the job is ready to be shipped back to the customer. We ask customers to pay the invoice with T/T, VISA/Master card. Upon clearance of necessary payments, the job is shipped back to the customer via DHL or TNT services.


Please check your returned order for accuracy. Sanyan warranties its work to be correct and complete as written up in our services descriptions, or we perform the necessary corrections on the finished content to satisfy the customer.


All conversion jobs and video projects are saved and backed up to our data storage network for 90 days. We do this for three reasons: protection against damaged or lost return shipments, regular requests from customers for additional editing of content, and ongoing requests for extra copies of the final DVD or Blu-ray Discs.

Privacy Policy

Sanyan values your privacy. We maintain a strict privacy policy on all content that we store and transfer for out customers. Nothing we handle for our customers is shared, released, or distributed by us or it's employees. All information is kept confidential.  

When we receive your order we perform the following steps as part of the process:

All completed orders saved in internal network storage for 90 days, for protection against loss, need for further editing, and need for copies.